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Privacy Policy

HoloYala Laundering Policy (HoloYala)

The money laundering is the criminal process of converting the amounts of illegally obtained money (by terrorism, corruption, drug dealing, etc.) with hiding its true source into legal investments. It happens because illegal nature of such funds will not be discovered due to them becoming of material values.

The government of every country fights against money laundering and terroristic financial operations because it is necessary to prevent the entry of criminal funds into the economy. Financial and commercial institutions are the most easily accessible for illegal processes of terroristic and criminal organizations. Especially digital currency services are vulnerable. Thus, HoloYala platform company takes an active part in the prevention of such criminal activity in the whole world.

For these goals we do the following actions:
1. We conduct the process of verification of the client’s identity and personal information and monitor all transactions made by customers.
2. Our team traces all suspicious operations of users and also those made under irregular circumstances.
3. If our company suspects the illegal activity or money laundering, it has the full right to cancel such transaction at any step.
4. According to the international law, HoloYala platform is not obligated to give customer any notifications about suspicion in the user’s criminal actions.
5. Such company’s actions are based on the HYC FATF references.

To prevent the suspicious operations and verify the client’s identity, the team of our company has the right to updаte its electronic system on the regular basis according to new regulations (if those appear). We also arrange various trainings for our staff for improving the methods of struggle against money laundering.

Multiple Accounts Policy

It is prohibited to have more than one account on our website.

If it is detected that a customer has more than one account, all of the accounts will be temporarily disabled. The customer will be requested to choose which one of his accounts will be active, while the others will stay blocked permanently.

If detected that a customer creates multiple accounts in order to overcome the limits set by HoloYala platform for a certain payment method,  HoloYala platform reserves the right to request additional verification from the customer. In case the customer is  unable to provide the requested information, HoloYala platform will refund the payment to original sender, while keeping the incoming and outgoing transaction fees if those apply.

List of the Required and Supported Documents:

Some of the following documents might be required during the verification process at HoloYala platform.com

Identity Verification:

  • Government issued International Passport
  • Government issued Identity Card
  • Government issued Driving License
  • Selfie with an Identity Document

Address Verification:

  • Utility bill or Bank Statement, not older than 3 month
  • Paper versions or electronic versions are allowed
  • No modifications are allowed to the documents

Additional Verification Documents:

  • Photo of Credit Card (in specific cases, only when making a payment with your Debit/Credit Cards)
  • Selfie with Credit Card (in specific cases, only when making a payment with your Debit/Credit Cards)
  • Photo with printed or handwritten declaration (in specific cases, for high amounts)

Please note: All required documents should be provided in good quality, all texts should be readable, there should not be any modifications or edits of the document photos, otherwise we would have to reject them and request new copies without modification or in better quality.

HoloYala saves the information related to the user such as images and text and other information encrypted in the database while we save information such as (text-names-and any other written information) encrypted in the database and we never reveal this information to any 3rd party service or company. we also upload all the user-provided images to a secure place in the cloud where any access of those data should require a unique key that is only attached to the user account and user and only the user can access this data. with that HoloYala makes the experience of using the site as much as possible secure to the customers and their information.

we use your information such as name and email and phone number to directly contact you in case anything went wrong, we do not share that information with other customers. we process your data in order to complete your transaction through our systems such as site-to-user exchanges and user-to-user exchanges. processing information get deleted right after the transaction is finished in order to keep things secret for each transaction sides

Deleting of the information of the user such as account information or payment information is assigned to the admin of the site user can request those deletions and other stuff by either contacting the admin of the site or by visiting his account and then clicking the delete button from there which will remove all the user information such as email, names, images, transactions, etc..

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